TERMS AND CONDITIONS
COMPASS OUTDOOR ADVENTURES is dedicated exclusively to Alternative Tourism and more specifically to Outdoor Activities..
Travel agency, Compass Outdoor Adventures, organizes and carries out Outdoor Activities in which everyone can participate, including children, under specific conditions which are an explicit requirement for their participation in the aforementioned activities. No experience is required, however in some cases being in good physical condition is needed.
Cancellations - Refund Policy
In case the cancellation occurs seven (7) calendar days prior to the agreed upon date of the activity, as this is indicated in the present document (“Date & time of departure”), the amount paid is 100% refundable.
In case the cancellation occurs three (3) calendar days prior to the agreed upon date of the activity, as this is indicated in the present document (“Date & time of departure”), the amount paid is 50% refundable.
In case the cancellation occurs less than three (3) calendar days prior to the agreed upon date of the activity, as this is indicated in the present document (“Date & time of departure”), the total amount paid is non refundable.
In case of no show during the agreed upon date and time of the activity, as this is indicated in the present document (“Date & time of departure”), the total amount paid is non refundable.
Activity Schedule Change by Compass Outdoor Adventures agency
Travel agency Compass Outdoor Adventures reserves the right to amend the schedule of the activity the participant(s) have chosen, prior to its commencement, on grounds of force majeure, safety, or other significant problems, informing the participant(s) of an alternative route plan, providing them with the closest equivalent services possible, to what the participant(s) have paid for.
Travel agency Compass Outdoor Adventures reserves the right to cancel the schedule of the activity the participant(s) have chosen, prior to its commencement, on grounds of force majeure, safety, or other significant problems. In that case the amount paid is refunded in full. It goes without saying that in case of cancellation of the activity for the above - indicative and not restrictive - reasons mentioned, it is considered that the respective participant forfeits the right to ask for any kind of compensation.
Activity Schedule Change by the guides of Compass Outdoor Adventures agency
The Compass Outdoor Adventures's Guides have the right to amend the activity schedule/plan in order to carry out the activity safely, always taking into account factors and/or risks that might be in effect or have a probability to be in effect at the specific day and time
In case a participant compromises their personal safety and/or that of the team,and/or that the equipment, and/or that of the activity itself, the Guide(s) reserves the right, at their absolute discretion, to exempt them from continuing with the activity.
The chosen activity has some prerequisites regarding the clothing and shoes. Some are optional and some mandatory. In case the participant(s) show up without the required shoes, as those are described in the present document, the Guides reserve the right to refuse their participation to the activity, without this creating a ground for any compensation request. In this case, the participant(s) will either choose an alternative date for the activity provided there is availability from the Compass Outdoor Adventures agency, or the amount paid to Compass Outdoor Adventures is lost as non-refundable.
Activity Schedule Change by the Participants
In no case and by no means is the amendment of the activity plan by the participant(s), as this is indicated by the Guide (date, number of participants, etc.), acceptable nor the attempt to change the course without the written approval and acceptance of the Compass Outdoor Adventures agency. In any other case, such conduct will be considered a unilateral cancellation on the part of the participant, which results in their automatic forfeit of the right to a refund and of any kind of compensation.
Participants’ Responsibilities
Participants are required to strictly follow the instructions and safety rules, as those are indicated/described/provided by the Guide, with no deviation. The agency’s Guide reserves the right to refuse the deviating participant(s) to continue the activity, and to return to the starting point at their own expense. Such conduct will be considered a unilateral cancellation on the part of the participant, which results in their automatic forfeit of the right to a refund and of any kind of compensation.
It is forbidden to be distanced to the group and walk away in different directions from those indicated by the Guide of the office.
Taking pictures during the activity is not allowed. Participants should inform their Guide if they want to stop to take pictures, relax, or enjoy the scenery.
Activities – Activity Details
The selected activity’s features include, start time, distance, type of terrain, degree of difficulty, and estimated time of completion. All time estimates have been calculated under good conditions (weather etc.), for a party of four (4) people plus the 1-2 Guide(s) provided by the agency. and they include short breaks for photos, water and/or some resting time. Thus, there might be deviations in the total duration of the activity which will affect its completion time, either upwards or downwards. In case the activity lasts longer than expected, there are no additional charges if the additional time (from the estimated “completion time”) is 40 minutes or lower. In case the additional time (from the estimated “completion time”) is more than 40 minutes, then there is an additional charge per additional hour, depend the Activity.
Personal Belongings
Agency Compass Outdoor Adventures is not responsible for the loss, destruction (partial or total) of the participants’ personal belongings during the activity. Safekeeping and good maintenance of the participants’ personal belongings relies solely on the participants themselves. During water related activities (e.g. Rafting) all electronic devices should be kept in their waterproof cases.
Declaration of Health Conditions/Issues/Problems
To become eligible to participate in an activity, the participant(s) need to be in a good physical condition, without any health conditions that could compromise their ability to react during difficult/demanding/urgent/surprise conditions. If a participant suffers from a health condition (e.g. allergy) they are obliged to declare it in the present form and to notify the agency and/or the agency’s Guide, so their eligibility to participate in the activity can be reviewed. This is crucial for the participants’, the team’s and the guide’s safety. Signing of the present application (“APPLICATION FOR PARTICIPATION IN OUTDOOR ACTIVITIES”) without the declaration/mention of any health conditions, means that both the signing participant and their children mentioned in the present document are in good health, and thus all responsibility lies with them should something arise.
Although we have cautiously curated a selection routes that all participants can safely enjoy, we are aware that all outdoor excursions entail the risk of an accident and of unexpected situations, thus it is crucial that all participants are aware of that, since their participation to these excursions requires their acknowledgement and acceptance of such risks. It is important to highlight that the travel agency Compass Outdoor Adventures does not provide any accident insurance, neither to the participants nor to their children whom they signed up to participate, and this should be taken seriously into account when deciding to take part in the excursion(s) or not. In case of an accident caused by the participants' own mistake, action or omission, they can not and will not hold accountable the travel agency, as they have been informed of the terms and conditions and signed them, fully acknowledging and accepting them. Participants’ should have their personal health and life insurance plans (but is not mandatory for participantion in the activity), as such an insurance is not part of services offered by the travel agency Compass Outdoor Adventures. Travel agency Compass Outdoor Adventures provides all participants with the required protective gear, and its responsibility is limited to this.
To become eligible to participate in the activity of your choice, participant(s) need to sign the present document (before to start the activity) and to pay in full the associated fee of the selected activity. In case the payment is done via bank transfer, it is presumed that the participant(s) have become aware of the present document (terms and conditions) and have accepted all its terms, as well as the activity plan.
It is very important that you tell the truth to our office so that we can take the appropriate measures and precautions to protect you in the event of an emergency. For example if you don't know how to swim, don't hide it, you are putting yourself in a very big risk and we will not have taken the proper precautions
Always remember that the agency's Guide wants you to get the best possible experience and enjoy the activity with great safety.
our ACTIVITIES
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